Chapter3 "Needs Assessment"

1. Which of the factors that influence performance and learning do you think is most important? Which is least important?

I think the most important factor is person characteristics and the least important is consequences.

2. If you were going to use online technology to identify training needs for customer service representatives for a web-based clothing company, what steps would you take to ensure that the technology was not threatening to employees?

I will make sure that they know how to use the new technology and be familiar with it. I will also help them feel comfortable and secure about their jobs by offering the help they need to get the job done properly, which could be done by training if necessary.

3. Needs assessment involves organization, person, and task analyses. Which one of these analyses do you believe is most important? Which is least important? Why?

I think that the Organizational analysis is the most important because it engages in determining the appropriateness of training, giving the company's business strategy, and allocating the resources available for training. In contrast, the least important needs assessment is Task analysis because it shares some of the person analysis such as skills and knowledge.